How Amazon Lex is Changing The Technology Landscape
The rise of personal assistant chatbots has made this technology a must for all those organizations that offer customer assistance to their users. The tools required to have a personal assistant based on organizations’ need are being moved to the cloud so that the developer can use these tools in their technologies.
Amazon Lex is one of the tools that have speech recognition and natural language processing technology which is used in the latest and most used services like Alexa virtual assistant.
In this article, we will throw light on the benefits of Amazon Lex including what exactly Amazon Lex is. In today’s time it’s important to know about the latest technology so scroll down to get more information of Amazon Lex;
What is Amazon Lex
Amazon Lex is an AWS service which is used for building conversation in chats or voice mode. This service is a part of Amazon’s artificial intelligence suite (AI). Deep learning functionality of automatic speech recognition (ASR) is used in this service that makes it enable to convert speech to text, and natural language understanding (NLU) to recognize the intent of the text.
Amazon Lex can make the experience of this conversation lifelike with the help of deep functionality and flexibility of natural language understanding (NLU) and automatic speech recognition (ASR) of the services. With the help of these functions, the developer can develop new categories of products too.
Amazon Lex is basically that tool which helps the developers to create a chatbot as per the requirement of their clients. It provides pre-built integration with AWS Lambda and it also allows the developer to integrate with other AWS services such as Amazon Cognito, AWS Mobile Hub, Amazon CloudWatch, and Amazon DynamoDB. With the help of Amazon Lex, it becomes easy to develop a chatbot without having deep expertise in this field.
Developers can create a chatbot by specifying the basic conversation flow in the Amazon Lex console. The Amazon Lex then manages the dialogue and adjusts the response in the conversation based on its AI.
Benefits of Amazon Lex
Now you must have the basic understanding of what Amazon Lex is, so here we will tell you its benefits to the organizations and the end-users. Many well-reputed companies have taken the services of Amazon Lex. Few of them are as follows; NASA, Kelly Blue Book, Liberty Mutual, ] Rubrik, Infor Coleman, Build Fax, Astro, the American Heart Association, Ohio Health, Freshdesk, Vonage, Twilio and Hubspot. Here the benefits of Amazon Lex which forced all these big names to use this AWS.
· Easy to Use
The first thing any developer or user observes in any app or software or service is its user-friendliness. Amazon Lex scores above 90 in this field. It offers easy to use the console and don’t show its complicated algorithm to the developer or the user. It is a great tool which enables the developer to provide just a few example phrases while developing a chatbot and it creates its own complete natural language models. With this model only the chatbot can have a conversation with the end-user.
· Cost-Effective
The most asked query about any type of service is ‘what would be the cost?’ and Amazon Lex surprises its potential customers even here. The customer will be charged only for the text or speech request he has made. Amazon Lex is not having any minimum fee. Interested buyer can also opt for a free tier option without any advance investment.
· Built-in integration with the AWS
Amazon Lex has built-in integration with other AWS services like Amazon Cognito, AWS Lambda, Amazon CloudWatch, and AWS Mobile Hub. So it allows the developer to enjoy the advantages of the AWS platform for security and other reasons.
· Deep Expertise is not must
Amazon Lex provides ASR and NLU technologies to create a Speech-Language Understanding (SLU) system which is one of the most complicated parts of the service. Amazon Lex has the deep learning algorithm which converts the speech to text so it let the developer focus on the chatbot of the organization need instead of creating complicated algorithms.
· Seamless deployment
Amazon Lex allows the developer to build, test, and deploy the chat box directly from the Amazon Console. You can publish your chatbot on mobile devices, web apps, and chat services easily.
How Amazon Lex Is Changing The Technology Landscape
AI has changed so many things around us and made every gadget smart for their users. Amazon Lex is a part of the Amazon AI services. Now days almost all the organizations want their own chatbots so their customers can contact them any time and from the company’s end, some will be available for immediate response. Amazon Lex has offered this service on a very low cost.
Three years back when as a customer you need to wait on the phone line for a long time to get the solution of your problem was so annoying but the Amazon Lex made it easier for us to contact to any services provider who has its own chatbot. We can get the solution to our issue instantly if we couldn’t get any solution at least there is someone who entertains us as soon as we type our message. Earlier we were talking to the gadgets like Alexa or to Siri but now we can chat with them too through voice messages or text.
Final Words
A more developed AI is our future. Now many technologies are present around us in the form of NEST, Google Home, Alexa, Amazon Lex and other then the future will be related to even better technologies.
When we think about the future we only think about the better use of technology and more developed and intelligent AI. Amazon Lex in this process is a big revolution for those business houses that need to automate routine customer support.
This service has allowed AI to be an interface of the organization to the customer. The future of Amazon Lex is bright as many more service providers would love to pick this latest technology.
