Types of Chatbots and Which Will Fit Into Your Business
The artificial intelligence has bought a revolution in the world of technology and business. Now artificial intelligence has become critical for organizations to stay competitive. If you think, having an app defines upgraded technology than you must know that AI and chatbots have changed the way apps work. Many businesses have already accepted and implemented the AI and chatbots to give an improved experience to their customers.
Do want to use latest technology in your business to have a techno-savvy image? Want to offer 24/7 customer support to your customers? Then you must get yourself familiar with Chatbots and how they can benefit your business.
Chatbots are a form of artificial intelligence; not only they help your customers but also provide you data on customers’ behavior. In this article we will discusses different types of chatbots and which one will be best suited for your business. Scroll down to know the complete story.
What Are Chatbots?
A chatbot is basically artificial intelligence software that can chat with the users/client in natural language like humans. Chatbots can be used for interacting with users through website, mobiles app or any messaging application. It is the most advanced technology used by organizations to interact with customers. However, Chatbot is not a new technology, but the way businesses have started showing interest in it has made it go popular.
Not all chatbots are AI-driven some are scripted also. They are broadly categorized into two major types that we have discussed below.
Types of Chatbots
On the basis of programming, chatbots are divided into two large groups; Scripted bots and AI bots.
Scripted Chatbots
Scripted Chatbots are those that work on pre-written keywords in a conversation flow. When a user types a query, chatbot responds to it with a pre-defined script stored in its library. In scripted chatbots, each command is written separately with the help of regular expression or other forms of string analysis. If a client types a query for which no relevant keyword is available to the chatbot, then the bot responds with messages like “sorry, I did not understand”.
AI-driven bots or AI bots
AI bots are the intelligent bots. These chatbots respond with adequate suggestions on the topic with the help of NLP (Natural Language processing). AI-driven chatbots have the ability to understand the client’s language. When a user interacts with AI bots then he gets the experience of chatting with a human on the other side. The chat or the query made by the client is recorded on and later is used to improve the ability of AI bots. These bots learn from the interactions and become intelligence on their own. Under AI bots few other bots are also counted based on their characteristics that include NLP bot, Service/Action Chatbots, Social Messaging Chatbots, Context Enabled Chatbots, and Voice Enabled Chatbots.
What Kind of Chatbot is Right For Your Business?
Now you know the meaning of chatbots and the different types of chatbots available. Well, the popularity of chatbots is growing rapidly and if you also want to cash its popularity then you need to add chatbot to your business. Let’s see what type of Chatbot will fit into your business.
By now you know that Chatbots are largely divided into two groups; Scripted and AI. If you get similar type of queries from your customers then you can go for Scripted Chatbots. These chatbots are equipped with decision-tree capabilities and it starts the conversation with the client by asking a question.
The AI chatbots are much advanced than the Scripted. When you choose AI chatbot you decide to give a unique experience to your customers. If the AI chatbot reaches a position where the matter starts to slip from its hands then it quickly escalates the matter to a human agent. It is the best chatbot if you receive different types of requirement from the customers.
The Final Words
Customers need quick responses to their problems, and Chatbots are available 24X7 with all the right answers for your customers. Customers make or break any business, so they are to be taken care of. Chatbot is an economical answer to handle customers and offer support. Lately they have become the need for every business. If you haven’t implemented chatbot to your business, we would be happy to help you. What does your business need, scripted chatbots or AI-driven bots?
